Best coupon deal so far since I started!
Aunt Millie's dinner rolls were BOGO at Meijer. I had 2 $0.50 coupons. Both of which were doubled. That means I got 2 packages for $1.69!
Sunday, December 25, 2011
Thursday, December 1, 2011
Hmmmmm MPerks
At first glance I thought MPerks from Meijer was God's gift to couponers. Today, I found a fatal flaw. Meijer has, for the last few weeks, running 10% - 15% off general merchandise on certain days and only for a specific period of time. Today, I got an MPerks notice via text message that said "save 10% on general merchandise good through 12/4". Of course, I clipped it. Being the smart woman that I am, I hacked into Ryan's MPerks account and clipped it for him too. Got to the store, logged in to my MPerks account at the register and went about purchasing my items.
When I got home and took the time to scrutinize my receipt I noticed that there was no reflection of the 10% discount for the applicable items. I quickly pulled up the MPerks webpage, logged in and sure enough the coupon was still there unused. Logged into Ryan's account, coupon still there unused (it shouldn't have been used - I used my account this evening). I then did what most concerned people would have done - read the fine print. There were three items that I purchased that I expected to qualify on the discount (about $4 worth of savings). I confirmed that all three items qualified, confirmed that the coupon did in fact read "valid THRU 12/4, then had Ryan read it to make sure too.
I drove back to Meijer, opened the coupon page on my phone AND IT WAS GONE! Logged into Ryan's account, GONE! Read the add at the customer service desk and it says Friday - Sunday only (Sunday being 12/4). The ladies at the customer service desk waited very patiently while I logged in and out of MPerks accounts on my phone but ultimately, I made the decision to return the $40 in merchandise out of principle!
I do believe the customer service representatives made a wise decision to offer me $5 in customer happiness credit toward my next visit instead of going through the return hassle 10 minutes before they were scheduled to clock out.
Two things I learned, no one at a Meijer store has any way to check your MPerks account! They can't see anything. While I think this is good for privacy, it's not good for the customer. It will always end up in a situation like I had tonight, she said, she said. Who's correct? Have the staff been instructed to always take the customer's word? I would hope not, that's not good for Meijer's business. At the same time, they need to fix the bugs in the system. I should have never been allowed to "clip" the coupon until tomorrow. I should have never received a text message telling me that the coupon was available for me to clip. Lastly, I think Meijer should implement a "used coupon" section on the MPerks website so that we can see which ones we use at each visit (I know this is on the receipt - but like tonight - it wasn't). Or maybe a "clipped but not available for immediate use".
In my opinion, it all goes down to the tech people behind this one. I should have never been allowed to clip the coupon. Someone in IT isn't have a good night because based on what I overheard, I wasn't the first person in tonight with this question!
When I got home and took the time to scrutinize my receipt I noticed that there was no reflection of the 10% discount for the applicable items. I quickly pulled up the MPerks webpage, logged in and sure enough the coupon was still there unused. Logged into Ryan's account, coupon still there unused (it shouldn't have been used - I used my account this evening). I then did what most concerned people would have done - read the fine print. There were three items that I purchased that I expected to qualify on the discount (about $4 worth of savings). I confirmed that all three items qualified, confirmed that the coupon did in fact read "valid THRU 12/4, then had Ryan read it to make sure too.
I drove back to Meijer, opened the coupon page on my phone AND IT WAS GONE! Logged into Ryan's account, GONE! Read the add at the customer service desk and it says Friday - Sunday only (Sunday being 12/4). The ladies at the customer service desk waited very patiently while I logged in and out of MPerks accounts on my phone but ultimately, I made the decision to return the $40 in merchandise out of principle!
I do believe the customer service representatives made a wise decision to offer me $5 in customer happiness credit toward my next visit instead of going through the return hassle 10 minutes before they were scheduled to clock out.
Two things I learned, no one at a Meijer store has any way to check your MPerks account! They can't see anything. While I think this is good for privacy, it's not good for the customer. It will always end up in a situation like I had tonight, she said, she said. Who's correct? Have the staff been instructed to always take the customer's word? I would hope not, that's not good for Meijer's business. At the same time, they need to fix the bugs in the system. I should have never been allowed to "clip" the coupon until tomorrow. I should have never received a text message telling me that the coupon was available for me to clip. Lastly, I think Meijer should implement a "used coupon" section on the MPerks website so that we can see which ones we use at each visit (I know this is on the receipt - but like tonight - it wasn't). Or maybe a "clipped but not available for immediate use".
In my opinion, it all goes down to the tech people behind this one. I should have never been allowed to clip the coupon. Someone in IT isn't have a good night because based on what I overheard, I wasn't the first person in tonight with this question!
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